First customer places the orders online at MenuUSA.com. We then receive the orders and notify the restaurant either by email, fax or telephone. Restaurant prepares the orders and can have the customers pick up the ordered items at the restaurant; deliver them by restaurant’s existing service; deliver by third party delivery service; or mail them through MenuUSA.com’s delivery service (UPS) for mail order items. Restaurant receives the payment either from MenuUSA.com’s reimbursement or from diner directly.

How long do I have to stay with the membership?

For the convenience of our customers, our membership is a month-to-month contract. So you can join anytime, upgrade anytime and cancel anytime.Yes, when successful online order is processed, additional fees may apply. However, there are no setup fees or maintenance fees.

How many pages can I have?

There is no limit on the number of files or web pages you can create on your website.

What are online forums?

Online forums are discussion groups of specific topics. You may post a question, problem, suggestion, or any other type of discussion and replies in the forums. These forums are open to public and absolutely free to use, you can utilize it as a communication tool with your customers.

What are online rating and reservation?

Customers can rate your restaurant online and give a score between 1 and 5 on a variety of categories, such as food, wine, service and price. These ratings are shown next to your restaurant in the search result.

What are the bank charges?

MenuUSA’s current contracted banks charges are as follow:
a. American Express, Discover, Bank Debit-3.5%;
b. Visa/MasterCard – 2.5%;MenuUSA will make efforts to ensure lowest possible charge rate by the merchant banks but has no guaranteed and/or control over these charges. These charges are fully determined and charged by the contracted merchant bank and therefore are subject to change between orders.

What are the benefits of the Membership?

These benefits include a website with unlimited web pages at MenuUSA.com, unlimited posting of pictures and contents, online order processing of menu items, mail order processing, online supply ordering, personal database, forum and chat, online rating and customer care, restaurant coupon and menu posting, Event calendar and guest book, and more. Click here to view the sample site now! (Premium and Gold Membership are coming soon)

What are the fees of the membership?

Our Standard Membership has a low monthly fee of $9.95 with additional fees for online orders. However you may choose to post your products or entrees online without the online order feature as well.

What are the username and password for?

Username and password are established at MenuUSA.com to protect your account and your privacy. A username is a valid email address, and a password is a combination of letters and numbers.

What can I put in my website?

You can put text, links and pictures in your website.

What if I don't have an email account?

If you don’t have an email account, you can create one for FREE at MenuUSA.com. Just fill out the form and create online now!

What if I don't have Internet access at the restaurant or home?

b. You can still enjoy the member benefits even if you don’t have Internet access at your restaurant. You can update or access your account anywhere and anytime. If you don’t have Internet access at all, we can post menu items and other files for you. Please contact us for more details at member@menuusa.com.

What if I forgot my password?

If you have registered with us but has forgotten the password, you may retrieve it by clicking here.

What is a Standard Membership?

This is the most basic membership for restaurants at MenuUSA.com. As our valued members, your Standard Membership entitles you unlimited access and contents to your account and all the resources at MenuUSA.com.

What is an unsuccessful transaction?

A successful transaction is completed as diners successfully received the ordered items and paid accordingly. Unsuccessful transactions are transactions not complete due to causes by diners, MenuUSA.com and/or restaurant.
a. MenuUSA.com uses the delivery service of UPS. The charges are as followi.
i. Ground Service (5-7 days) $3.99
ii. 2-day service $10.75
iii. Next day service $18.75b.
If you do have your own shipping and handling charges, you can list the items in section of the website where online order is not available, so customers can place orders by contacting you directly.

What is online order processing?

Online order processing takes place when customers order online from your restaurant for the menu items or mail order items you have posted online at your website.

What is the standard shipping and handling charges for mail orders at MenuUSA.com?

You have the total access and control over your website. You can access and update your site 24 hours a day, seven days a week.