General Questions
How do I contact MenuUSA.com?
Is there a customer service available from MenuUSA or the restaurant?
Yes, you can contact MenuUSA.com 24 hours a day, 7 days a week. You may also contact the restaurants by phone, mail or our online customer care email system.
Is it safe to shop at MenuUSA.com?
Yes, our secure server guarantees your shopping safety at MenuUSA.com. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
When you register, your portfolio is protected by your user name and password. Once registered, your computer will keep track of your registration information in the form of a cookie, a small, memory software program that resides only on your computer. Cookies are common to many popular internet sites and are completely private. However, others who access the internet through your personal computer may be able to view your portfolio. If you share your computer with others and have privacy concerns, simply sign off after your session. Access to your portfolio will be available only to you when you sign in with your user name and password.
What benefits do I get as a member @ MenuUSA?
What is a shopping cart?
A shopping cart contains the number of items you have selected to order online, it is empty when you first login to the account. You can review your shopping cart while you browse online and it will still keep track of the items you have selected.
What can I search for at MenuUSA.com?
You can search for restaurants, food industry related products, suppliers, forums and classified ads with a combination of many selection.
I am a new visitor and want to order food at MenuUSA.com, what do I need to do?
If you are new at MenuUSA.com,and would like to order food from our affiliated restaurants, you need to register first with us. You can do so by selecting diner and click register on our homepage, follow the instructions and you will be all set.
Will anyone else be able to access my personal information?
When you register, your portfolio is protected by your user name and password. Once registered, your computer will keep track of your registration information in the form of a cookie, a small, memory software program that resides only on your computer. Cookies are common to many popular internet sites and are completely private. However, others who access the internet through your personal computer may be able to view your portfolio. If you share your computer with others and have privacy concerns, simply sign off after your session. Access to your portfolio will be available only to you when you sign in with your user name and password.
Do I have to be a member in order to use MenuUSA.com?
No, you don't, you can browse all of our sites for information and services for free and without registration, but you will be limited to the areas that require username and password. If there will be a business transaction involved, your personal information might be required. We do not have control over other businesses that would request your information.
Online Ordering
How do I receive my ordered goods?
You may either pick them up at the participating restaurants or have them delivered by the restaurants. If you do not select the deliver preference, the default method is picking up.
How do I pay for the items?
You can either pay by credit card or debit card online, or pay directly to restaurants depending upon the restaurants’ payment method.
How do I place an order from a restaurant?
Can I have the items shipped as a Gift?
Yes, when you check out, you may indicate a different shipping address for the items you have ordered.
How do I order online or search for products?
You can first search for the restaurants by zip, city or phone number or detail search by cuisine type, restaurant type and other combinations of features. Once you have selected the restaurant, you may view the list of menu items, and select the number of cuisines or items to order online. If you wish to shop from our participating suppliers, you may search through our product lists or browse on our supplier site to order online
When do I need to check out?
You can check out when you finish shopping, when you click on “check out”, you will then be asked to enter your username and password to login. Once you sign in, you will verify the delivery information and payment information to complete the online order process
Yes, you may review the order history of your account
Yes, you may review the order history of your account
Can I order in advance?
How great is that? No hanging around the phone waiting for the restaurant to open. No wondering "What will I eat tonight?" Just select from our list of field which day of the week in advance you like the order to be placed, we even have the time frame set for you, or ASAP!
How do I cancel an order?
If you have decided to cancle an order already placed, please do so immediately by clicking the Delete button on the Take Out Order frame. You can still review the list of orders after the canclelation.
Your Account
What should I do if I have trouble signing into my account or forgotten my password?
How do I delete ordered items from my shopping cart?
Will anyone else be able to access my personal information?
