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General FAQ

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The following FAQs are general guidelines and instructions for products and services provided by MenuUSA.com. For more specific questions and concerns not found here, please refer to the other sections of FAQ section.

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General Questions

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MenuUSA trademark/legal information


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Do I need permission to use screen shots of MenuUSA Search or your logos?



Add MenuUSA To Your Favorite

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How do I bookmark MenuUSA?



Business

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Permission to use screen shots or logo

Do I need permission to use screen shots of MenuUSA Search or your logos?
Yes, you need to send an e-mail to info@menuusa.com and indicate your intended usage. We ask that you give appropriate reference to MenuUSA in your use of our screen shots or logos.


Contact Information

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How do I send site feedback?



General

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What do I do If I Forget My Password?

You can follow the link of Forgot Your Password? Or you can call us at 1-510-839-1234, or send us an email at info@menuusa.com.You then will receive your password.

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How do I send site feedback?

We would love to hear from you and welcome your comments! Please e-mail us at feedback@r4s.com.

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How do I bookmark MenuUSA?

If you want to make sure you can always get to where you want to MenuUSA, then be sure to bookmark MenuUSA or add us to your favorites. You can go back to the MenuUSA homepage, and then press Control-D (or Command-D) to do this with most browsers. Alternatively, you can use one the following methods: Netscape Users - First, go back to the MenuUSA homepage. You should see the following menu options at the top of your Netscape screen: File, Edit, View, Go, Bookmarks...etc. Click on Bookmarks and then click on Add Bookmark. That's it! Next time you want to get somewhere you want to MenuUSA, you can simply go to the Bookmarks menu and click on MenuUSA.com Microsoft Internet Explorer Users - First, go back to the MenuUSA homepage. You should see the following menu options at the top of your screen: File, Edit, View, Favorites...etc. Click on Favorites and then click on Add To Favorites, now you should see a requester pop up. Click on the Add button near the lower right hand corner of the requester. That's it! Next time you want to get somewhere you want to MenuUSA, you can simply go to the Favorites menu and click on MenuUSA.com Windows Users - You can right-click on this link, and then select "Add bookmark for this link" for Netscape or "Add link to favorites" for Internet Explorer. Mac Users - You can click and hold on this link, and then select "Add bookmark for this link" for Netscape or "Add link to favorites" for Internet Explorer.

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Why order online?

Online ordering provides several advantages over telephone based ordering. For example, you will not need to drive, park, wait in line, receive a busy signal, or be put on hold, and your order will be relayed to the restaurant in an accurate fashion. Some users have told us that its easier to convey an order via MenuUSA.com because either they or the restaurant operator have an accent which sometimes makes it difficult or frustrating to communicate over the telephone.MenuUSA.com also has additional features such as storing your personal profile. So you need only enter delivery instructions once and can have them automatically inserted into your order.

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How much do I need to pay to enjoy the member benefits?

The service is completely free of charge for the Internet user. There is no service charge of any kind - and in fact you can often save money by taking advantage of some of our special discounts.

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MenuUSA trademark

If you have a question that is related to MenuUSA trademarks, please send a message to TM@MenuUSA.com
If you have questions unrelated to MenuUSA trademarks, please go to MenuUSA Help. Please do not send email unrelated to MenuUSA Trademarks to the address listed above. We regret that we are unable to answer other types of questions sent to that address.

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How do I refer MenuUSA to a friend?

You can tell your friends about us by clicking on the button below to send it through email to your fiends.

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How do I make MenuUSA my homepage?

Click on the button below and it will automatically set MenuUSA.com as your homepage for your internet browser.


Member Sign In

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What should I do if I have trouble signing into my account or forgotten my password?



MenuUSA Membership

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How much do I need to pay to enjoy the member benefits?



Online Ordering

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Deleting Items From Your Cart


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Do I need to pay sales tax on my orders?


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What forms of payment do you accept?


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Is it safe to use my credit card?



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Why order online?



Privacy and safety

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How do I delete old credit card numbers?

For your protection, our bank is the only one with access to your credit card information. Therefore we cannot delete it. MenuUSA is now displaying the last four digits of your credit card and the expiration date, so you can choose the correct card to use


Shopping

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Buying Items in Your Cart with Express Order

If you want all of the items in your Shopping Cart to be shipped to the shipping address associated with your ExpressOrdersettings, make sure your ExpressOrdersettings are turned on and click the "Buy Cart Items with ExpressOrderbutton that appears at the top and bottom of the Shopping Cart. That's it. You're done.
If you find any other items that you would like to order in the next 90 minutes, simply order those via ExpressOrderas well. They will be added to your existing ExpressOrderorder. We will do our best to minimize your shipping costs by combining your ExpressOrderorder items into as few shipments as possible. Items are shipped according to their availability. Read more.


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How do I place an item in my cart?

Once you have found an item that interests you, simply click the "Add to Shopping Cart" button. This button can be found on any item's detail page, to the right of the price information. When you have finished adding items to your Shopping Cart, click the Shopping Cart icon (in the top right corner of every page of our site). This is the beginning of the ordering process.


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How do I buy items with Express Order?

If you want all of the items in your Shopping Cart to be shipped to the shipping address associated with your ExpressOrdersettings, make sure your ExpressOrdersettings are turned on and click the "Buy Cart Items with ExpressOrderbutton that appears at the top and bottom of the Shopping Cart. That's it. You're done.
If you find any other items that you would like to order in the next 90 minutes, simply order those via ExpressOrderas well. They will be added to your existing ExpressOrderorder. We will do our best to minimize your shipping costs by combining your ExpressOrderorder items into as few shipments as possible. Items are shipped according to their availability. Read more.


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Gift Certificates

MenuUSA.com gift certificates can be ordered in any amount between U.S. $10.00 and U.S. $500.00. They can be delivered via either e-mail or physical mail anywhere in the world, and there are no shipping charges for sending them. You may have them personalized and sent directly to the recipient, or you may have them sent to yourself, for you to present in person.
Buying a gift certificate is easy:
1. Go to our Gift Certificates page.
2. Click on the link "Order a gift certificate."
3. Fill out the order form. And that's it! Of course, we'll send you confirmation of your order.
Redeeming a gift certificate is easy, too:
1. Visit our Web site at http://www.MenuUSA.com/.
2. Select the items you want.
3. When you have found the items you want, hit the PROCEED TO CHECKOUT button. You can redeem your gift certificate by entering its claim code number right on the order form.

The fine print:
· Gift certificates must be redeemed through our Web site, http://www.MenuUSA.com. They cannot be redeemed through MenuUSA.com Auctions, or third-party merchants accessible from our site.
· Gift certificates are not redeemable for cash.
· Any unused balance will be placed in the recipient's gift certificate account.
· Gift certificates cannot be used to pay for out-of-print titles.
· If your order exceeds the amount of your gift certificate, you must pay for the balance with a credit card.
· Please use our Shopping Cart rather than our 1-Click ordering if you wish to pay for your order with a gift certificate.
· Gift certificates and unused portions of gift certificates expire one year from the date of issue or on the earliest date permitted under applicable law, whichever occurs later.
· If you have any questions, send us e-mail at orders@MenuUSA.com or call our customer service department at (800) 201-7575.
Lost your gift-certificate claim code? No problem. You can always send us e-mail at orders@MenuUSA.com or call our customer service department at (800) 201-7575, and we'll help you get a new code.
No sales tax is charged when buying gift certificates; purchases paid for with gift certificates, however, will be charged sales tax if shipped to addresses within the states of Washington and Nevada.


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What forms of payment do you accept?

We accept Visa, MasterCard, Discover, American Express, Japanese Credit Bank, and checks or money orders denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code), located on the bottom of the check.


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Is it safe to use my credit card?

Yes, shopping at MenuUSA.com is safe. Every credit card purchase you make at MenuUSA.com is backed by the MenuUSA.com Safe Shopping Guarantee.
We guarantee that every transaction you make at MenuUSA.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at MenuUSA.com. Read the details of this policy.
Plus, you'll be one of over 10 million customers who have safely shopped with us without credit card fraud. If you feel more comfortable, you can enter only your card's last 5 digits and its expiration date. Once you have fully submitted your order, you can call in the rest of your card number.


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Sales tax is charged only on orders sent within the states of California and Nevada. California State and Nevada State laws require that we charge a sales tax on the full amount of the order. Because charges for gift-wrap and shipping and handling are considered part of the product, by law these charges must be included when sales tax is calculated.

No sales tax is charged when buying gift certificates; purchases paid for with gift certificates, however, will be charged sales tax if shipped to addresses within the states of California and Nevada.

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How much do you charge for shipping? And do you ship overseas?

See the complete description of our shipping policy. Incidentally, when you fill out our online order form, our system automatically calculates and displays the shipping charges for your inspection.
We gladly ship anywhere in the world and have several overseas shipping options


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Confirming Price and Availability



We cannot confirm the price of an item until you order, but please note that we do NOT charge your credit card until the date we ship your order to you.

Despite our best efforts, a small number of the more than 4.7 million items in our catalog are mispriced. Rest assured, however, that we verify prices as part of our shipping procedures.

If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item.

If an item's correct price is higher than our stated price, we contact you for instructions before shipping.
After we have received your order, we will also inform you by e-mail if any items in your order prove to be unavailable.

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Changing Item Quantities

If you wish to buy multiple quantities of an item you have placed in your Shopping Cart, change the number in the "Qty" box. Be sure to click the "Update" button at the bottom of your list of Shopping Cart items to confirm any changes.

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Saving Items for Later

If you prefer to wait until another day to buy some of the items in your Shopping Cart, click the "Save" button that appears to the extreme right of any item in your Shopping Cart. This will move the title to a list of saved items that you may buy in the future. Items will remain there for 90 days. Click the "Move to Cart" button to the right of an item when you are ready to purchase it.

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What do you do about mispricing?

Despite our best efforts, a small number of the 4.7 million items in our catalog are mispriced. However, we always verify prices as part of our shipping procedures.
· If an item's correct price is lower than our stated price, we charge the lower amount and ship you the item.
· If an item's correct price is higher than our stated price, we contact you for instructions before shipping.
We don't charge your credit card until we ship your order. If you've paid by check and we owe you a full or partial refund, we will send a refund check for the correct amount immediately.

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When We Charge Your Credit Card

We don't charge your credit card until we ship your order. If you've paid by check and we owe you a full or partial refund, we will send a refund check for the correct amount.

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Deleting Items From Your Cart

If you wish to delete an item in your Shopping Cart, click the "Delete" button that appears to the extreme right of any item in your Shopping Cart.


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