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Can I have the items shipped as a Gift?

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Yes, when you check out, you may indicate a different shipping address for the items you have ordered.


Can I view the past order records?

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Yes, you may review the order history of your account.


Do I have to login to my account?

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No, you only need to login when you order online at MenuUSA.com, if you are simply browsing or reviewing the menu lists and restaurant information, you do not need to login to your account.


How do I order online or search for products?

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You can first search for the restaurants by zip, city or phone number or detail search by cuisine type, restaurant type and other combinations of features. Once you have selected the restaurant, you may view the list of menu items, and select the number of cuisines or items to order online. If you wish to shop from our participating suppliers, you may search through our product lists or browse on our supplier site to order online.


How do I pay for the items?

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You can either pay by credit card or debit card online, or pay directly to restaurants depending upon the restaurants’ payment method.


How do I receive my ordered goods?

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You may either pick them up at the participating restaurants or have them delivered by the restaurants. If you do not select the deliver preference, the default method is picking up.


Is it safe to shop at MenuUSA.com?

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Yes, our secure server guarantees your shopping safety at MenuUSA.com. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
When you register, your portfolio is protected by your user name and password. Once registered, your computer will keep track of your registration information in the form of a cookie, a small, memory software program that resides only on your computer. Cookies are common to many popular internet sites and are completely private. However, others who access the internet through your personal computer may be able to view your portfolio. If you share your computer with others and have privacy concerns, simply sign off after your session. Access to your portfolio will be available only to you when you sign in with your user name and password.


Is there a customer service available from MenuUSA or the restaurant?

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Yes, you can contact MenuUSA.com 24 hours a day, 7 days a week. You may also contact the restaurants by phone, mail or our online customer care email system.


What can I search?

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You can search for restaurants, food industry related products, suppliers, forums and classified ads.


What happens after I check out?

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After you have completed the online order process. You will receive a call from the restaurant confirming the transaction. You can then pick up or be delivered of the ordered items.


What is a shopping cart?

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A shopping cart contains the number of items you have selected to order online, it is empty when you first login to the account. You can review your shopping cart while you browse online and it will still keep track of the items you have selected.


When do I check out?

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You can check out when you finish shopping, when you click on “check out”, you will then be asked to enter your username and password to login. Once you sign in, you will verify the delivery information and payment information to complete the online order process.


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